Try these safe checks before sending a support request.
General checks
- Confirm your device has a working internet connection.
- Close YuBeFit completely, then open it again.
- Install the latest YuBeFit update available in your official app store.
- Restart your device.
- Confirm the relevant system permission is allowed.
- Retry the exact action once.
If you cannot sign in
- Check the email spelling and password length.
- Remember that Continue handles both account creation and sign-in.
- Use Reset Password for an existing email/password account.
- For Apple or Google sign-in, confirm that provider is working on the device.
If the app is not displaying correctly
Use a supported operating-system version, return display or font size to a comfortable setting temporarily, and rotate back to the device’s normal orientation.
Contact support
Use Contact YuBeFit support. Include the article title, device platform and app version if you know it.
Do not send your password, health data, account identifiers, Mika conversation, private group content or screenshots containing personal information.